Effective Date: 12 September 2025
Thank you for visiting The Epicure Express (“we,” “us,” “our”). We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website https://theepicureexpress.com (the “Site”), make purchases, interact with us, or otherwise use our services (collectively, “Services”).
By accessing or using the Site and Services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you disagree with any part of this policy, please do not access or use the Site or Services.
Personal Data / Personal Information – any information that identifies or can be used to identify, contact, or locate an individual (e.g. name, email address, postal address, phone number).
Sensitive Personal Data / Sensitive Personal Information – data such as financial information (credit card / bank details), identity document numbers, and other categories as defined by applicable law.
Non Personal / Non Identifiable Data – data that does not by itself identify an individual (e.g. browser type, IP address, aggregated statistics).
Processing / Process – collection, storage, use, disclosure, modification, deletion, or handling of personal data in any manner.
We may collect and process the following categories of information:
A. Information You Provide Directly
Account / Profile Information: if you create an account or register, we may collect your name, email address, phone number, postal address, and password.
Order / Purchase Information: billing address, shipping address, payment method (partial / masked payment details), order history, contact number.
Customer Support / Communication: when you contact us (via email, chat, phone), we may collect your correspondence, feedback, and additional contact information.
Marketing / Newsletter Information: if you opt in, we may collect your preferences, email address, and other details for sending promotional content.
Other Information You Supply: e.g. reviews, surveys, contest entries, and user generated content.
B. Information Collected Automatically
When you use the Site or Services, we may automatically collect:
Log & Device Information: your IP address, browser type and version, operating system, device identifiers, browser plugins, language settings, referring / exit pages, timestamps, clickstream data.
Cookies & Similar Technologies: we may use cookies, web beacons, local storage, tracking pixels, etc. to collect information such as session identifiers, preferences, and analytics data.
Usage Analytics: data about how you interact with the Site—pages visited, time spent, features used, etc.
C. Third Party / External Sources
We may obtain information from third parties such as:
Payment Processors: payment confirmation, fraud detection inputs, masked transaction metadata.
Shipping / Logistics Partners: for fulfilment, we might pass or receive delivery status, location, etc.
Analytics / Advertising Services: e.g. Google Analytics, remarketing services, social media platforms (if you allow).
Public / Social Sources: when you connect via social login, we may receive basic profile info from that provider (subject to your consent).
We may share or disclose your personal data in the following situations:
Service Providers / Third Party Vendors: parties who provide services such as payment processing, logistics, customer support, marketing tools, analytics, hosting, etc.
Affiliates & Business Partners: if you participate in joint offers or programs.
Legal / Regulatory Authorities: when required by law, court order, or governmental request.
Business Transfer / Restructuring: in the event of merger, acquisition, reorganization, or sale of assets (with appropriate confidentiality safeguards).
With Your Consent: in other cases, with your explicit permission.
We do not sell your personal information to third parties for their independent marketing use without your consent.
We use cookies (session and persistent) and similar technologies to enable site functionality, remember preferences, analyze usage, detect fraud, and personalize content.
You may control or disable cookies via browser settings (e.g. reject third party cookies), but note that disabling certain cookies may impact your experience and site functionality.
We may use third party analytics and advertising services (e.g. Google Analytics, Facebook Pixel) which may set their own cookies and collect usage data. Please review their privacy policies for detail.
Where required by law or regulation, we will obtain your consent before placing non-essential cookies or trackers.
We will retain your personal information as long as necessary to fulfil the purposes outlined in this policy (e.g. active account, transaction history, dispute resolution).
After the need ends, we will either delete or irreversibly anonymize your personal data, or, if deletion is not possible (e.g. residual backups), we will securely isolate it and limit further processing.
You may request deletion of your account or data (subject to legal/regulatory retention obligations and backup constraints).
We implement reasonable administrative, technical, and organizational safeguards to protect personal data from unauthorized access, disclosure, alteration, or destruction. These include:
Use of HTTPS / TLS for data transmission
Access controls and authentication (least privilege)
Secure server infrastructure and firewalls
Encryption at rest or in transit (where feasible)
Regular monitoring, security audits and vulnerability assessments
Data backup, disaster recovery, and incident response procedures
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
If we transfer your personal data to locations outside your country (e.g. servers, service providers in other jurisdictions), we will ensure adequate safeguards (e.g. standard contractual clauses, data localization, encryption) to protect your data to standards comparable to those in your jurisdiction.
Depending on your jurisdiction and applicable law, you may have the following rights with respect to your personal data:
Access / Obtain a copy of your data
Correct / Update inaccurate or incomplete data
Request deletion / erasure of personal data
Object or restrict processing in certain cases
Withdraw consent (where processing is based on consent)
Data portability (receive your data in a structured, machine readable form)
Lodge a complaint with a supervisory authority
If you wish to exercise any of these rights, please contact us (contact details below). We will respond in accordance with applicable law and within a reasonable timeframe.
Our Site and Services are not intended for children under [minimum legal age, e.g. 13 or 18]. We do not knowingly collect personal information from minors without parental consent. If you believe we have collected data of a minor without proper consent, please contact us. We will take steps to delete such data.
We may revise this Privacy Policy from time to time (for example, to reflect changes in law, our practices, or services). We will post the updated policy on the Site with a new “Last Updated” date. Where required, we may also notify you (e.g. via email) of material changes prior to their effect.
Your continued use of the Site or Services after changes constitutes acceptance of the revised policy.
If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please contact:
The Epicure Express
Email: info@theepicureexpress.com
Address: 600 S TYLER SUITE 2800, AMARILLO, TEXAS 79101
We will endeavour to respond to your request within a reasonable timeframe, unless a different period is mandated by applicable law.
